The privacy of your personal information is important to us, and this policy is designed to ensure that personnel information is managed in an open and ethical manner without risk of disclosure to third parties without the consent of the person involved. Personal information is regarded as any information that relates to an identifiable person, as well as information that can readily identify an individual; it may also include genetic material, electronic records, video recordings and/or photographs.
This policy requires our Club to handle personal information in an open and transparent way, and outlines when and how the club’s may collect personal and sensitive information from their members and other parties. We as a club must take reasonable steps to ensure that personnel information collected is up to date, under secure storage and only available to properly authorised parties.
We only collect the information necessary to carry out our business. We do not disclose that information to a third party without your consent and we only use the information for the purpose for which it was collected. You may also request that your details, other than those required by law for us to maintain, be removed from our database.
This information may only be used for the purposes it was collected; it may be used for direct marketing purposes, not withstanding the individual member/s have the option to opt out of any direct marketing campaigns.
The Club must not and will not disclose any information about a player of approved gaming devices obtained through a player loyalty scheme or cashless system unless that person
a) Is the person that the information relates to, or
b) Is lawfully entitled to have access to the information; (the Gaming and Liquor Administration Act 2007 entitles representatives of the Independent Liquor & Gaming Authority or Police may, by written notice, require the Club to furnish such information).
c) The Club may also disclose personal information to relevant authorities if it reasonably believes that there is a threat to an individual’s life, health or safety, or public health or safety
How we may collect personal information
One way we collect personal information from you is for you to lodge an application form approved under the Registered Clubs Act. We may also collect information from you when you complete other forms, participate in competitions and submit an application for employment. This personal information may include your full name, date of birth, phone and fax numbers, e-mail address, and street and postal address. In some occasions, a recognised form of identification i.e. passport or drivers license will also be required to confirm the personal details provided.
Generally, we collect personal information direct from you however, we may collect and update information over the phone, over the Internet, in person, in writing or if you participate in a customer survey.
From time to time, we may wish to carry out a voluntary survey for feedback. Before collecting survey results, we will advise you of the purpose of the survey e.g. to gain information for the club to improve services etc. Participation in surveys is always optional. The collection of such information enables us to build up a profile of clients who use our products and services and to remain client focused in our delivery of products and services that will enhance the members time spent at our Club.
Why we collect personal information
Any personal information provided by you to the Club (e.g. name, address, date of birth and contact details), including information collected as a result of a membership card being placed in a gaming machine or other club machine that is linked to a player tracking system (not ATMs) that may provide a benefit or service to you, will be protected. Your personal information may be used by the Club for marketing purposes to improve our services and to provide you with the latest information about those services, any new related services and promotions.
If you do not wish to receive information about services and promotions, the Club, on request, will remove your name from mailing lists.
Type of personal information we collect
The type of information we generally collect includes your name, e-mail, address and contact numbers. It may be necessary to collect more details for the purpose of enrolling you into a specific promotional program which the individual may choose to opt out of at any stage through written notification. In some circumstances we may also collect medical details that can assist us in cases of emergency, where necessary.
We do not collect sensitive information such as your political or religious beliefs or sexual preference; however we may collect details for statistical purposes such as ethnic background. This type of information can assist us to better develop and deliver more appropriate promotional programs for our members.
How we store information
We store information in a number of secure databases, paper-based files or other record keeping methods. We have taken steps to ensure the protection of your personal information from misuse, loss, unauthorised access and modification or disclosure.
We also take steps to destroy or de-identify information that we no longer require. In some cases there are statutory requirements for retaining information for a prescribed period of time. We undertake to promptly acknowledge and investigate any complaints about the way we manage personal information.
Access to personal information or make a complaint
The General Manager
Old Bar Beach Bowling Club Limited
1 Belford Street, Old Bar NSW 2430
Phone: (02) 6553 7224
- Personal information about visitors to our site is collected only when knowingly and voluntarily submitted.
- As part of you giving information to us, we collect the personal information about you in order for you to take full advantage of our services.
- Our web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Again, information is gathered in aggregate only and cannot be traced to an individual user.
- We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected.
- In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.
- We may provide links to Web sites outside of our web sites, as well as to third party Web sites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that Web site and its privacy statement.
If you require any further information, or wish to have your details changed or deleted, please contact the Club by telephone on 02 6553 7224, by email to firstname.lastname@example.org, or by mail to PO Box 45, Old Bar NSW 2430.